SAN FRANCISCO (CBS SF) – The San Francisco Department of Health confirmed Thursday that the House of Prime Rib was voluntarily closed over an investigation into complaints of alleged food-borne diseases at the popular restaurant.

The city’s health department issued a press release Thursday stating that it was “aware of ongoing online complaints and alleged food-borne diseases related to the House of Prime Rib on 1906 Van Ness Avenue”.

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“The owner agreed to voluntarily close to the public for 24 hours starting today (13.05.) So that the DPH health inspectors can ensure that the preparation of meals and the handling of food are safe and coded,” it says in the explanation.

The restaurant had been serving takeaway meals for much of the COVID-19 pandemic, but dinner in the restaurant resumed in March.

The press release said the SFDPH’s office received a total of 22 medical complaints related to the restaurant on Thursday morning. So far, health ministry officials have interviewed a total of 55 people when investigating possible food-borne diseases.

“The epidemiologically sound interviews with the complainants include determining what foods are commonly consumed, symptoms, time from eating to feeling sick, and other potential exposures,” the press release said.

In accordance with the department’s standard protocol, the recent complaints prompted SFDPH officials to conduct a foodborne illness investigation at the restaurant on Tuesday. This on-site inspection revealed no causal link between the observations made and the alleged foodborne diseases.

The restaurant reported on the visit on its Instagram page.

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SFDPH officials said the investigation into the diseases associated with the restaurants was still ongoing, noting that the department would be tracking additional reports of food-borne diseases.

“We are working closely with the restaurant owner to determine if there are any potential issues in the facility that could lead to food-borne diseases,” the statement said.

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The department also found that it knew about a variety of private online websites sharing experiences and complaints about food-borne diseases. However, she strongly recommends submitting a report to the San Francisco Department of Health’s website when symptoms of food-borne diseases appear.